The Graceland University Registrar and support staff are committed to providing confidential, effective services for all current and former students and for those who have concern for the education of the students, e.g., faculty, parents, agencies/organizations and other administrative offices within Graceland University. Services are provided professionally, through a friendly, caring atmosphere within bounds stipulated by university policy, the federal government and other external regulatory bodies. Emphasis is placed on providing secure services through the Web, whenever possible, to enable students access to information at any time. All services are designed and executed with accuracy and speed to promote student confidence and pride in Graceland University. The services include:

• Maintaining accuracy and insuring the confidentiality of students' academic records.
• Producing official transcripts.
• Processing course registrations.
• Evaluating credits transferred from other colleges/universities.
• Auditing graduation requirements.
• Certifying student status for the Veterans Administration, NAIA, lending institutions, insurance companies, and teacher licensure.
• Processing reports related to enrollment.

Questions about services provided may be directed to the Registrar's Office, at registrar@graceland.edu or 641-784-5220.

Peggy Mothershead
Registrar
24 FM Smith Library (lower level)
(641) 784-5224
peggym@graceland.edu  

• Provide leadership, initiate decisions, and formulate policies regarding registration and academic records.
• Oversee registration and academic records for all Graceland students.
• Monitor and evaluate ongoing operations involving registration and academic records.
• Assists in the development, implementation, and maintenance of Graceland's student systems.
• Collect data, generate reports, and provide information to the executive administration of the university as needed for the operation and planning of university programs.
• Assist with the development, publication, and distribution of the schedule of classes each year; coordinate registration procedures and effectively communicate them to students and faculty; maintain accuracy in each student's schedule as registration changes and individual studies are submitted.
• Provide accurate, secure, and confidential storage of official records, by monitoring grade entry and grade changes, by monitoring student academic performance, by producing and distributing official transcripts, by evaluating credit transferred from other colleges/universities, College Level Examination Program (CLEP, Advanced Placement (AP), International Baccalaureate (IB), and other extra-institutional credit.
• Maintain accurate annual university catalog of policies and graduation requirements, by providing degree audits, by determining graduation candidacy, and by screening curriculum recommendations and changes.
• Publishes the University Catalog. Collects and organizes information contained in approved documents. Updates the database and web pages, writes/updates content, creates new pages, reviews old pages, and requests content from offices.
• Serve as the official certifying officer of the university for Veteran's Affairs, loan deferments, good-student insurance discounts, etc., certify compliance with the NAIA regulations for intercollegiate athletes, designated recommending official for teacher licensure.
• Administers the National Student Clearinghouse enrollment and degree verify processes.
• Resource person to others, internally and externally, regarding academic policies and procedures.
• Serve on university policy-making committees/councils to assist in ensuring a strong educational program and integrity of the institution.

Abby Contreras
Associate Registrar
12 FM Smith Library (lower level)
(641) 784-5226
abby6@graceland.edu

• Oversees the maintenance and security of student academic records, ensuring their accuracy and confidentiality.
• Assists the department in publishing the University Catalog and Schedule of Classes.
• Maintains and updates student records with accurate General Education, major, minor, and concentrations codes, etc.
• Assists the Registrar with evaluating eligibility of athletes using NAIA Eligibility Regulations and Certification Processing software. Produces official eligibility certificates for the Registrar's approval. Advise students about eligibility issues and notify coaches in a timely manner of eligibility issues.
• Facilitates processing of at-risk information, midterm grading, final grading processes, including the requests to faculty and follow-up with faculty.
• Monitors withdrawal process. Monitors incomplete grades process.
• Assists with the processing of grade changes, academic honors, and academic dismissals and probation.
• Coordinates and assists with data requests related to enrollment and degree verification and information.
• Works closely with academic and administrative departments to support institutional goals and initiatives.
• Participate in committees and working groups related to data governance, FERPA compliance, and student records management.

Melissa Blocker
Transfer and Degree Specialist
12 FM Smith Library (lower level)
(641) 784-5223 
blocker1@graceland.edu

• While observing all related federal regulations and Graceland academic policy, provides informational service in person, by telephone, or by email to students, faculty, staff, alumni and other customers by evaluating and responding to inquires concerning academic records and university policy.
• Maintains the online degree audit systems by entering graduation requirements for each academic program (general education curriculum, majors, minors, concentrations, endorsements, etc.) for each academic year.
• Develops and maintains articulation agreements with other colleges/universities.
• Transfer Guides: Creates, maintains and updates transfer guides as needed to assist with recruitment of new students.
• Four-Year Plans: Collects four-year plans from divisions/schools, reviews content, formats and publishes on My Graceland.
• Evaluates and records transfer credit from all colleges/universities. Records credit awarded through Advanced Placement, CLEP, and proficiency exams.
• Develops and enters the schedule of classes offered for the academic year in collaboration with departments/schools for all programs.
• Trains, supervises, and evaluates work study staff assigned to the office.
• Supervises filing and document imaging.

TBD
Registrar's Assistant
12 FM Smith Library (lower level)
(641) 784-5220 
registrar@graceland.edu

• While observing all related federal regulations and Graceland University academic policy, provides informational service in person, by telephone, or by email to students, faculty, staff, alumni and other customers by evaluating and responding to inquires concerning academic records and university policy.
• Maintains and updates student records with accurate General Education, major, minor, and concentrations codes so students and academic advisors can easily produce a degree audit.
• Evaluates and records transfer credit from all colleges/universities. Records credit awarded through Advanced Placement, CLEP, and proficiency exams.
• Processes Graduation and Certificate Audits as students apply to graduate and monitors requirements throughout the applicant's final semester (or as needed/requested). Verifies completion of degree requirements for monthly graduation processing and diploma printing.
• Processes arranged/online courses, internships, honors contracts, individual studies, demonstrated competency, academic forgiveness requests, consortium agreements.
• Maintains and updates Registrar forms.
• Assists with daily office task such as, but not limited to, ordering supplies, preparing mailings, etc.