If you need help, call Marco’s toll free number. They are very helpful.

Call 800-847-3098. Then it’s option 1 (service request) and 2 (phones).  

 

When they ask for your name, also tell them you are at Graceland University and say which campus. 

 

Lamoni Campus Roll Out

Title Description File type
.docx

Need help knowing what to say in your voicemail? 

.pdf
.docx

Marco Training

These are the documents used by Greg Neimeth for training in the Independence Campus on 11/13/2018 and Lamoni Campus on the week of 2/11/2019.

Title Description File type
.pdf
.pdf

Mitel

Title Description File type

A handy brief guide to your phone.

.pdf

How to do everything your phone can do. 

.pdf

How to use the conference phones. 

Please ignore the video conferencing portions of this document. We do not have this feature.

.pdf

Please ignore the video conferencing portions of this document. We do not have this feature.

.pdf

Mitel

Title Description
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This interactive "feature teacher" includes several phone models. Your phone is a 6920. 

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This walks through the use of the conference phones but it also includes some content that doesn't apply to us. Please ignore the video conferencing portion. This feature can be added at any time but doubles the cost of the phone.

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The phone system comes with a computer based collaboration tool. If you have the higher priced license you can also run it on your smart phone. If you don't have a "PLUS" license, ignore the last page of this training. 

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Please note: we have limited access to this tool and will need to work out ways to reserve it. We'll address the number of licenses we own after the phone system has been up and running.