Phones

Need Help?

Get help using 'Need Help?'

If you need help, call Marco’s toll free number. They are very helpful.

Call 800-847-3098. Then it’s option 1 (service request) and 2 (phones).  

 

When they ask for your name, also tell them you are at Graceland University and say which campus. 

 

Log into your phone

Get help using 'Log into your phone'

Handouts

Get help using 'Handouts'

  • Lamoni Campus Roll Out

    Voicemail templates

    Need help knowing what to say in your voicemail? 

    Required
    Graceland Voice mailbox Doc.pdf
    Log in to Mitel phone
    Required
    Log in to Mitel Phone.docx
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Marco Training

    These are the documents used by Greg Neimeth for training in the Independence Campus on 11/13/2018 and Lamoni Campus on the week of 2/11/2019.
    6920 Phones
    Required
    Graceland 6920 Training Doc.pdf
    Voicemail
    Required
    Graceland Voice mailbox Doc.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Mitel

    6920 Quick Reference Guide

    A handy brief guide to your phone.

    Required
    6920_QRG_EN.pdf
    Full Mitel 6920 User Guide

    How to do everything your phone can do. 

    Required
    Full_userguide_6920_UG_EN.pdf
    UC360 (Conference Phone) User Guide

    How to use the conference phones. 

    Please ignore the video conferencing portions of this document. We do not have this feature.

    Required
    UC360_UG_R2.1SP1.pdf
    UC360 Quick Reference

    Please ignore the video conferencing portions of this document. We do not have this feature.

    Required
    MiV_Conference-Video_QRG_Rel_2.1_SP2.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

Phone Feature Video

Get help using 'Phone Feature Video'

Bookmarks

Get help using 'Bookmarks'

  • Mitel

    Interactive Phone Training

    This interactive "feature teacher" includes several phone models. Your phone is a 6920. 

    Required
    training.mitel.com
    Conference Phones

    This walks through the use of the conference phones but it also includes some content that doesn't apply to us. Please ignore the video conferencing portion. This feature can be added at any time but doubles the cost of the phone.

    Required
    training.mitel.com
    MiCollab Online Resource

    The phone system comes with a web-based tool.

    Required
    www.mitel.com
    Audio, Web and Video Conferencing

    Please note: we have limited access to this tool and will need to work out ways to reserve it. We'll address the number of licenses we own after the phone system has been up and running. 

    Required
    training.mitel.com
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.