Needing Multiple Resets

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Resets

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Having to get your Graceland email password reset more than once?


If you have a device that pulls email from your Graceland provided email account, you need to change your password on that device whenever you change your Graceland email password. If a device or service continues to use your old Graceland email password, it will lock your Graceland email account.

This applies to devices like phones, tablets and services like Gmail or Yahoo.

 

 
 
 
 
iPhone & iOS (This is an iPod Touch)

 

Android (This is a Samsung)

          
    

How do I know what to reset?

Once you can get into OWA, you can find out the list of mobile devices that are connected to your account. Click on Options in the top right corner and then select Mobile Devices from the list on the left.
 
You may also have other services (like Gmail) that check your account but are not mobile devices and so would not appear on the list.