Cognos | Messages | My Graceland Home

About Cognos

Graceland uses Cognos to provide reports and information to employees and students. It powers a number of pages inside My Graceland but is a separate system from My Graceland. That is why you have to enter your password a second time to run these reports. From time to time Congos will be down while My Graceland is up.

To help people understand what is driven by Congos we've branded Cognos reports with the following graphic:

or

Cognos is a product made by IBM and is a substantial Business Intelligence tool. Our licenses allow us to present live reports to students and employees but not to other users like parents, prospective students and alumni.

Blank Reports?

Click Here to troubleshoot

Refreshing Browser Cache

If Cognos is returning blank reports, it's likely an issue from cache. You'll need to follow a few steps to fix this issue and then you'll be up and running again.

Open the test report here (don't worry it will be blank, because you haven't fixed it yet!)
Refresh your browser's cache.*
Go back to your Cognos report and try again- it should work now
If it doesn't please contact IT

*Don't know how to refresh your browser's cache? No problem! Go here on Wikipedia to find out what you need to do for your Browser and Operating System.

Replace Credentials

Issue

Occasionally you will need to redo your credentials in Cognos. You will get the following message and reports won't run:

When this happens follow the steps below.

Fix

1) Click the Personal Menu at the top right, and then select My Preferences

2) Click the Personal Tab, click Advanced, and then click "Manage" next to Data server credentials

3) Click the Minus sign to the right of CX (you will have to hover over it to see it)

4) Run a Report again, and you will need to enter your CX/Uniface Username and Password. Check the box to store the new credential